star drive rv usa - california rv rental companies

star drive rv usa - rv rental california

Who is StarDrive? StarDrive RV endeavor to provide the best quality motorhomes in the United States. For nearly 30 years, the suppliers of Star Drive RV have been making their customers feel like Stars. Here are some highlights about StarDrive RV Rental:

- Five Depots in popular destinations across America
- The most modern fleet in the industry (2008-12 models)
- Mulilingual Staff to ensure you receive the best service possible
- One Way Rentals across the Nation
- 24/7 hour toll free emergency assistance
- Family owned business that takes pride in quality and service
- Over 425 world class motorhomes available for rental

We take pride in our vehicles and service - expect nothing but the best with StarDrive RV!

Star Drive RV USA Rental Terms

IMPORTANT: THESE RATES ARE FOR INTERNATIONAL VISITORS AND ARE NOT AVAILABLE FOR US RESIDENTS, CANADIAN RESIDENTS AND MEXICAN RESIDENTS.

ANY BOOKINGS FROM US RESIDENTS, CANADIAN RESIDENTS AND MEXICAN RESIDENTS WILL NOT BE VALID.

What's New for 2009/2010?

One simple 'run of fleet' 23-31ft price includes 2000/3000/4000 miles, preparation fee, one-way fee, convenience kits, complementary transfers, VIP insurance and sales taxes
No unlimited mileage available in winter
Colorado Road Safety Fee: $2.00 per night (maximum $90.00 i.e. 45 nights) applies to all bookings with Denver pick-up.

One-way trips
Upon availability one-way trips are possible between all stations for a one-way fee as specified. Please note there is no one way fee for the following cases:
- LAX/SFO/DEN/NYC to LAS NO ONE WAY FEE with PU between 10/01/10 and 10/31/10.
- DEN/NYC to LAX/SFO/LAS/DEN no OW with latest DO 03/31/11.

Minimum rentals
7-night minimum rental time or 14-night minimum with unlimited mileage package (DSS Special)

Payments
A non-refundable booking deposit as itemised in your breakdown of charges is due upon confirmation. The balance must be received 37 days prior to departure. If payments are not received when due, The supplier reserves the right to cancel the reservation. Without full payment no vehicle will be handed to the customer; no exceptions made! Bank service charges are the customer's responsibility.

Deposit
US$1000.00 which is authorized/blocked (not charged) on credit card while traveling.
Additional deposits may be required for special events such as 'Burning Man' or if no mileage has been prepaid etc.

Credit Cards
VISA, Master/Euro-, American Express cards are accepted.

Refund for Unused Portion
No refund on confirmed contract will be given if rental is returned prior to scheduled date, unused mileage or for 'no shows'.

Amendment Fees
Bookings may be changed once free of charge. US$ 50.00 per change thereafter.

Cancellation
The initial deposit paid is non-refundable. Every cancellation needs to be made in writing. In addition to forfeiting your deposit the following charges also apply: (The day of receipt of the cancellation is the date the cancellation fee is calculated from.)
63 calendar days or more prior to departure: Booking deposit plus additional USD100.00 penalty fee
62 to 33 calendar days prior to rental date: 20% of the nightly rental charge plus one-way fee if applicable
32 to 18 calendar days prior to rental date: 50% of the nightly rental charge plus one-way fee if applicable
17 to 0 calendar days prior to rental date (or no show) : 100% of the nightly rental charge plus one-way fee if applicable

Travel Insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

Changes of Bookings
One free change per booking, US$50.00 per change thereafter.
The 'Early Bird Discount' will be adjusted to the level valid at the time of name, date, vehicle or location changes.

Taxes
Taxes are included for all pre-booked items. Local taxes apply to all pick-up and drop-off charges.

Transfers
Please note that pick ups are from airport area hotels ONLY. There are no pick ups from airport terminals.
Clients cannot pick up the vehicle the day they arrive from overseas or trans-continental and the Supplier recommend that the first night is spent at an airport hotel or motel. Clients must call the rental station upon arrival or on the day of pick up between 8am and 10am at the latest, to schedule the transfer time and place. Transfers are provided to (but not from) the international airports LAX/SFO/OAK/LAS/DEN/EWR (not to JFK or La Guardia) and/or from/to airport hotels at all rental locations. In San Francisco/Denver clients will be picked up in downtown and in Los Angeles from Marina del Rey, Venice or Santa Monica for an extra charge. Transfers will be provided from Monday to Saturday between 11am and 1pm at the latest. There will be no transfers after 1pm. The complimentary permitted amount of luggage is in accordance with the airline regulations (2 suitcases @ 50pds/23kgs plus 2 pieces of hand luggage per person). Excessive luggage is the customer's responsibility.

Pick Up and Return
Vehicle pick up time is between 12pm noon and 4pm. Vehicle return time is between 8am and 10:30am. A charge of US$30.00/hour applies for a late vehicle return. Clients will not be entitled to get a complimentary transfer back to the airport terminal or airport hotel after 11am.

Hours of Operation
Monday through Friday from 8am to 5pm, Saturday from 8am to 1pm (or during season as required). All stations are closed on Sundays and on all statutory holidays. Denver branch closed from December 01, 2009 until February 28, 2010.

Statutory Holidays
11/26/09   Thanksgiving Day
12/25/09   Christmas Day
12/26/09   Day after Christmas
01/01/10    New Year's Day
01/02/10   Day after New Year's Day
02/15/10   Presidents' Day
05/31/10   Memorial Day
07/04/10   Independence Day
09/06/10   Labor Day
11/25/10   Thanksgiving Day

Driver's License and Age Restrictions
A valid national driver's license is required for each driver. In addition we recommend that foreign customers have an international driver's license or an English translation of the license issued by their home country. All drivers must be at least 25 years of age (21 years upon request).

Customer Orientation
Staff speak German and English at all locations along with Dutch, French and Italian at some locations. After completing the paperwork the clients get a very thorough personal walk through of the recreational vehicle. In addition, every vehicle is equipped with an operation manual in English/German. In case of an emergency, accident or technical problems, clients may call the emergency toll free number 24-hours a day, 7 days a week.

Gasoline, Propane and Oil
The cost of gasoline, oil and propane is not included and the Supplier does not assume responsibility for estimates of consumption. All vehicles are delivered with full tanks and the customer is expected to return the vehicle with full tanks or will be charged accordingly. If you do not return the vehicle with a full tank of fuel we will refuel the vehicle and pass on the cost of refueling to you. There will be a minimum refueling charge of US$20 in the event of the vehicle needing to be refueled by us.

Maintenance
The customer is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refills and authorized repairs will be reimbursed upon return of the vehicle and presentation of all receipts (see mechanical breakdown). It is the driver's responsibility to operate the vehicle in a safe manner and to exercise all caution possible.

Mechanical Breakdown
For maintenance and repairs exceeding US$50.00 the customer must call the 24-hour toll free telephone assistance to get an authorization. Non-authorized invoices over US$50.00 will not be reimbursed. Receipts must be presented for reimbursement. Customer will be held responsible for mechanical damage due to negligence in operation and/or maintenance.

In the Event of an Accident

The customer must obtain a local police report as provided by the attending police officer investigating the accident. An accident report form is supplied to the customer and is located in the vehicle along with the registration and insurance papers.
The Supplier must be notified as soon as possible. A full-written report along with the other party's name, address, phone number and driver's license number on the supplied accident report form will be required upon return of the vehicle.
All documents relating to the accident must include a police report or identifying number.
Insurance coverage may be void if the above instructions are not followed.

Unauthorized Extension of the Rental Period
Should a customer keep the vehicle beyond the contracted period US$30.00 per hour or US$300.00 per night penalty fee in addition to the daily rate will apply. However, if the customer contacts the Supplier and obtains the proper authorization to extend, the regular rental rate will apply.

Cleaning Fee
The clients are responsible to return the vehicle with the interior cleaned and holding tanks dumped. The vehicle outside does not require cleaning by the customer. Cleaning and/or dumping charges will apply as posted at the drop off location.

Parking/Traffic Violations
It is the client's responsibility to report and pay for all parking/traffic violations at check-in. Failing to report these violations at drop off will cause a charge of an administrative fee of US$100.00 plus the fine (including all late charges) to the clients credit card.

Storage
We provide free storage of luggage at the rental station at client's own risk.

Substitution
If for any reason the booked vehicle should not be available, the Supplier reserves the right to substitute a higher-rated vehicle at no additional cost. Should a lower-rated vehicle be substituted, the liability is limited to the refund of the gross rate difference of the two vehicles.

Restrictions
Pets:                  Pets are not allowed.
Smoking:          Smoking is not allowed in any vehicle. US$250.00 cleaning/deodorizing fee applies.
Mexico:              Traveling into Mexico is not permitted.
Death Valley:    Traveling into Death Valley is not permitted between June 15th and September 15th.
Alaska:              Traveling within Alaska, Yukon and/or NWT is permitted. The supplier must be advised at the time of reservation
Other:                Private, gravel, dirt or logging roads and other non-public roads, beaches, etc. Inner city of New York, Montreal     and Quebec City (Canada)

The supplier will hold the customer responsible for accidents or mechanical breakdowns occurring in a travel restricted area.

Public Liability Insurance: (included in the daily rate)
Public Liability Insurance to cover accidents in the event that the renter is at fault. The policy protects the rental company up to US$1,000,000.00 and the renter to Statutory Limits (State mandated minimum liability coverage). Liability insurance has no deductible and current limits can be checked.

SLI - Supplemental Liability Insurance - (US$9.00/day)
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter an any authorized drive listed on the rental contract for up to US$1,000,000.00 toward 3rd party damage claims.

Premium VIP Coverage (included in the daily rate)
Security deposit: US$1000.00 (will be authorised on a major credit card)

VIP includes secondary comprehensive and collision coverage for the rented vehicle with a deductible of US$1000.00 per incident. Coverage includes, but is not limited to:

Accidental damages to the vehicle (renter's or 3rd party fault).
'Uninsured Motorist' in case the renter is involved in an accident with a non-insured driver
Windshield and glass damage
Vehicle theft and fire (personal property and items in the vehicle are always excluded)'
Vandalism

No insurance coverage is provided (liability or comprehensive and collision) while traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada).

Non-Covered Damages
Customer has full legal and financial responsibility in case of:
• Renters negligence, e.g. backing up without a guide
• Breach or violation of the rental contract.
• Damages to the interior of the vehicle.
• Damages caused by freezing or overheating of vehicle or systems (please refer to “Winterization” as well).
• Deliberate and willful damages caused by the renter or his guests.
• Damages caused to the vehicle by abuse or misuse for illegal activities.
• Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type & quality, ignoring oil or coolant
levels, air pressure etc.
• Damages and losses caused during travel in or thru restricted areas and damages due to “off-road” usage.
• Damages and accidents caused under the influence of alcohol, drugs or other controlled substances.
• Damages and injuries caused by overloading the vehicle and/or exceeding the legal towing capacity (towing limit – 1500
lb maximum with proper equipment).
• Carrying more passengers than having seat belts available.
• Operation of the vehicle by anyone not listed on the rental contract or having a valid driver license.
• Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheets and rental terms &
conditions.
• Personal damages and personal property are never covered.

VIP-Vacation Interruption Protection
Should the renter’s motor home vacation be interrupted by an automotive mechanical breakdown (not accident or damages
caused by the renter) for more than 12 working hours after reporting such to the Supplier, the renter will be reimbursed for the
greater of the gross daily rental rate or expenses for hotel rooms up to US$25.00 per person per night and car rental up to
US$50.00 per day per motor home with a combined maximum of US$1,500.00 per tour.

Defects and repairs of radio, TV, CD and DVD player, generator, AC, refrigerator, heater, water heater , slide-out room,
awning, cruise control etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement. Refund of
expenses is only possible against proper receipts.

Please take note:
In case of a claim, the Supplier will not act as an adjuster for any third party insurances purchased by the renter
(such as $ 0.00 deductible insurance, etc.)

Extra Information and Additional Charges
Mileage rate:
Mileage can be paid for at time of drop off at US$ 0.39 (US$ 0.45 for travel from 1 November 2010) plus local tax per mile
OR
You can pre-pay for mileage online in 500 mile packages at US$185.00(US$205 from 1 November 2010) per 500 mile package. Please note there is no refund for unused miles and these mileage packages can only be pre-paid on line. So if you know you are going to travel roughly 1200 miles you are best to purchase two pre-paid 500 mile packages online and pay for the remaining miles directly to the supplier at the end of your rental.

Convenience Kit (CK)
The convenience kit will be charged at US$70.00 per person (max. US$280.00)
(children up to 6 years free)

The convenience kit includes: comforter, cover for comforter, sheet, pillow, pillow protector, pillow case, bath towel, hand towel, wash cloth, kitchen towel, cleaning towel, paper towel roll, broom, dust pan and brush, bucket/trash can, clothes hangers, flash light, lighter/matches, leveler, glass, cup, dinner plate, salad plate, mixing bowl, knife, fork, spoon, teaspoon, roast slicer, cookware set, can opener, cork puller, bottle opener, vegetable peeler, turner, basting spoon, slotted spoon, grill fork, whisk, coffee maker, tea kettle, measuring cup, colander, cutting board, plastic containers, toaster.

Chairs
$7.50 per camping chair. Please note Roadbear RV do not have tables, BBQs, child seats or bikes available for rent.

Generator
US$3.00/hour payable at drop off

Sales Tax
(8.50% Flat Tax): INCLUDED for all pre-booked items
Local taxes will apply to all pick up and drop off charges (except SLI insurance)

New Jersey Security Fee
US$5.00 per night (max. US$140.00 per booking) applies to all NYC pick up

Vehicle Specifications
Vehicle specifications and pricing are subject to change at anytime without prior notice. Vehicle availability is limited.

Preparation Fee
US$200.00 per rental for all bookings

Please note:
Driver minimum age: 25 years (21 years upon request) / Sorry no pets and no smoking
7-night minimum rental time / 14-night minimum with all inclusive rate
Nightly rates are pro-rated when overlapping multiple seasons
Special terms and pricing may apply during holiday weekends and special events
All mileage must be pre-booked (no additional mileage packages or unlimited mileage upgrades available at pick up or drop off)
All branches are closed on Sundays. Denver branch closed from December 1st till February 28th.
Vehicles are winterized in areas with temperatures below freezing point. The water/waste water system will be drained and CANNOT be used. US$100.00 re-winterization fee and damages caused by freezing will be charged if customer de-winterizes system on the road.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Star Drive RV USA Rental Terms for travel between 01-Apr-2011 and 31-Oct-2011

IMPORTANT: THESE RATES ARE FOR INTERNATIONAL VISITORS AND ARE NOT AVAILABLE FOR US RESIDENTS, CANADIAN RESIDENTS AND MEXICAN RESIDENTS.

ANY BOOKINGS FROM US RESIDENTS, CANADIAN RESIDENTS AND MEXICAN RESIDENTS WILL NOT BE VALID.

What's New for 2011?
- Newest fleet in the industry: all guaranteed 2011-2012 models
- 3 new floorplans:
26-28 ft with sofa bed and TV/DVD and extra large panorama bedroom window
29-31 ft with opposing sofa / “dream” dinette: great for socializing
28-32 ft Class A family coach with large U-shape dinette & motorized front cab over bed
- All Class C 23-31 ft units feature an exterior camping table
- All units with “hardwood” style floors

One-way trips
Upon availability one-way trips are possible between all stations for a one-way fee as specified. Please note there is no one way fee for the following cases:
- LAS/DEN/NYC to LAX/SFO/LAS no OW with pick up after 04/01/11 and latest DO 05/31/11.
- LAX/SFO/LAS to DEN no OW with pick up between 07/15/11-08/15/11.
- LAX/SFO/DEN/NYC to LAS no OW with PU between 10/01/11-10/31/11.

Minimum rentals
7-night minimum rental time / 14-night minimum with all inclusive rate

Payments
A non-refundable booking deposit as itemised in your breakdown of charges is due upon confirmation. The balance must be received 37 days prior to departure. If payments are not received when due, The supplier reserves the right to cancel the reservation. Without full payment no vehicle will be handed to the customer; no exceptions made! Bank service charges are the customer's responsibility.

Deposit
US$1000.00 which is authorized/blocked (not charged) on credit card while traveling.
Additional deposits may be required for special events such as 'Burning Man' or if no mileage has been prepaid etc.

Credit Cards
VISA, Master/Euro-, American Express cards are accepted.

Refund for Unused Portion
No refund on confirmed contract will be given if rental is returned prior to scheduled date, unused mileage or for 'no shows'.

Cancellation
The initial deposit paid is non-refundable. Every cancellation needs to be made in writing. In addition to forfeiting your deposit the following charges also apply: (The day of receipt of the cancellation is the date the cancellation fee is calculated from.)
63 calendar days or more prior to departure: Booking deposit plus additional USD100.00 penalty fee
62 to 33 calendar days prior to rental date: 20% of the nightly rental charge plus one-way fee if applicable
32 to 18 calendar days prior to rental date: 50% of the nightly rental charge plus one-way fee if applicable
17 to 0 calendar days prior to rental date (or no show) : 100% of the nightly rental charge plus one-way fee if applicable

Travel Insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

Changes of Bookings
One free change per booking, US$50.00 per change thereafter.
The 'Early Bird Discount' will be adjusted to the level valid at the time of name, date, vehicle or location changes.

Taxes
Sales taxes are included for all pre-booked items. Local taxes apply to all pick up- & drop off charges and may change at any time. Newly assessed governmental fees (other than sales tax or DMV fees) not known at this time will be collected from the customer at pick up.

Pick Up and Return
Vehicle pick up time is between 12pm noon and 4pm. Vehicle return time is between 8am and 10:30am. A charge of US$30.00/hour applies for a late vehicle return. Clients will not be entitled to get a complimentary transfer back to the airport or airport hotel after 11am.

Hours of Operation
Monday through Friday from 8am to 5pm, Saturday from 8am to 1pm (or during season as required). All stations are closed on Sundays and on all statutory holidays.

Statutory Holidays
11/25/10 – Thanksgiving Day
12/24/10 – Christmas Eve
12/25/10 – Christmas Day
12/31/11 – Day before New Year’s Day
01/01/11 – New Year’s Day
02/21/11 – Presidents’ Day
05/30/11 – Memorial Day
07/04/11 – Independence Day
09/05/11 – Labor Day
11/24/11 – Thanksgiving Day
12/25/11 – Christmas Day
12/26/11 – Day after Christmas Day

Driver's License and Age Restrictions
A valid national driver's license is required for each driver. In addition we recommend that foreign customers have an international driver's license or an English translation of the license issued by their home country. All drivers must be at least 25 years of age (21 years upon request).

Customer Orientation
Staff speak German and English at all locations along with Dutch, French and Italian & Spanish at some locations. After completing the paperwork the clients get a very thorough personal walk through of the recreational vehicle. In addition, every vehicle is equipped with an operation manual in English/German. In case of an emergency, accident or technical problems, clients may call the emergency toll free number 24-hours a day, 7 days a week.

Gasoline, Propane and Oil
The cost of gasoline, oil and propane is not included and the Supplier does not assume responsibility for estimates of consumption. All vehicles are delivered with full tanks and the customer is expected to return the vehicle with full tanks or will be charged accordingly.

Maintenance
The customer is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refills and authorized repairs will be reimbursed upon return of the vehicle and presentation of all receipts (see mechanical breakdown). It is the driver's responsibility to operate the vehicle in a safe manner and to exercise all caution possible.

Mechanical Breakdown
For maintenance and repairs exceeding US$50.00 the customer must call the 24-hour toll free telephone assistance to get an authorization. Non-authorized invoices over US$50.00 will not be reimbursed. Receipts must be presented for reimbursement. Customer will be held responsible for mechanical damage due to negligence in operation and/or maintenance.

In the Event of an Accident
- The customer must obtain a local police report as provided by the attending police officer investigating the accident. An accident report form is supplied to the customer and is located in the vehicle along with the registration and insurance papers.
- The Supplier must be notified as soon as possible. A full-written report along with the other party's name, address, phone number and driver's license number on the supplied accident report form will be required upon return of the vehicle.
- All documents relating to the accident must include a police report or identifying number.
- Insurance coverage may be void if the above instructions are not followed.

Unauthorized Extension of the Rental Period
Should a customer keep the vehicle beyond the contracted period US$30.00 per hour or US$300.00 per night penalty fee in addition to the daily rate will apply. However, if the customer contacts the Supplier and obtains the proper authorization to extend, the regular rental rate will apply.

Cleaning Fee
The clients are responsible to return the vehicle with the interior cleaned and holding tanks dumped. The vehicle outside does not require cleaning by the customer. Cleaning and/or dumping charges will apply as posted at the drop off location.

Parking/Traffic Violations
It is the client's responsibility to report and pay for all parking/traffic violations at check-in. Failing to report these violations at drop off will cause a charge of an administrative fee of US$100.00 plus the fine (including all late charges) to the clients credit card.

Substitution
If for any reason the booked vehicle should not be available, the Supplier reserves the right to substitute a higher-rated vehicle at no additional cost. Should a lower-rated vehicle be substituted, the liability is limited to the refund of the gross rate difference of the two vehicles.

Restrictions
Pets:                  Pets are not allowed.
Smoking:          Smoking is not allowed in any vehicle. US$250.00 cleaning/deodorizing fee applies.
Mexico:              Traveling into Mexico is not permitted.
Death Valley:    Traveling into Death Valley is not permitted between June 15th and September 15th.
Alaska:              Traveling within Alaska, Yukon and/or NWT is permitted. The supplier must be advised at the time of reservation
Other:                Private, gravel, dirt or logging roads and other non-public roads, beaches, etc. Inner city of New York, Montreal & Quebec City (Canada)

The supplier will hold the customer responsible for accidents or mechanical breakdowns occurring in a travel restricted area.

Public Liability Insurance: (included in the daily rate)
Public Liability Insurance to cover accidents in the event that the renter is at fault. The policy protects the rental company up to US$1,000,000.00 and the renter to Statutory Limits (State mandated minimum liability coverage). Liability insurance has no deductible and current limits can be checked.

SLI - Supplemental Liability Insurance - (US$9.00/day)
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter an any authorized drive listed on the rental contract for up to US$1,000,000.00 toward 3rd party damage claims.

Premium VIP Coverage (included in the daily rate)
Security deposit: US$1000.00 (will be authorised on a major credit card)

VIP includes secondary comprehensive and collision coverage for the rented vehicle with a deductible of US$1000.00 per incident.
Coverage includes, but is not limited to:
- Accidental damages to the vehicle (renter's or 3rd party fault).
- 'Uninsured Motorist' in case the renter is involved in an accident with a non-insured driver
- Windshield and glass damage
- Vehicle theft and fire (personal property and items in the vehicle are always excluded)'
- Vandalism

No insurance coverage is provided (liability or comprehensive and collision) while traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada).

Non-Covered Damages
Customer has full legal and financial responsibility in case of:
• Renters negligence, e.g. backing up without a guide, following incorrect GPS guidances, etc.
• Breach or violation of the rental contract.
• Damages to the interior of the vehicle.
• Damages caused by freezing or overheating of vehicle or systems (please refer to “Winterization” as well).
• Deliberate and willful damages caused by the renter or his guests.
• Damages caused to the vehicle by abuse or misuse for illegal activities.
• Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type & quality, ignoring oil or coolant levels, air pressure etc.
• Damages and losses caused during travel in or thru restricted areas and damages due to “off-road” usage.
• Damages and accidents caused under the influence of alcohol, drugs or other controlled substances.
• Damages and injuries caused by overloading the vehicle and/or exceeding the legal towing capacity (towing limit – 1500 lb maximum with proper equipment).
• Carrying more passengers than having seat belts available.
• Operation of the vehicle by anyone not listed on the rental contract or having a valid driver license.
• Operation of the vehicle by anyone not meeting the age requirements and rental terms & conditions.
• Personal damages and personal property are never covered.

VIP-Vacation Interruption Protection
Should the renter’s motor home vacation be interrupted by an automotive mechanical breakdown (not accident or damages caused by the renter) for more than 12 working hours after reporting such to the Supplier, the renter will be reimbursed for the greater of the gross daily rental rate or expenses for hotel rooms up to US$25.00 per person per night and car rental up to US$50.00 per day per motor home with a combined maximum of US$1,500.00 per tour.

Defects and repairs of GPS, radio, TV, CD and DVD player, generator, AC, refrigerator, heater, water heater , slide-out room, awning, cruise control etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement. Refund of expenses is only possible against proper receipts.

Please take note:
In case of a claim, the Supplier will not act as an adjuster for any third party insurances purchased by the renter (such as $ 0.00 deductible insurance, etc.)

Extra Information and Additional Charges
Mileage rate:
Mileage can be paid for at time of drop off at US$ 0.45 plus local tax per extra mile.
OR
You can pre-pay for mileage online in 500 mile packages at US$205 per 500 mile package. Please note there is no refund for unused miles and these mileage packages can only be pre-paid on line. So if you know you are going to travel roughly 1200 miles you are best to purchase two pre-paid 500 mile packages online and pay for the remaining miles directly to the supplier at the end of your rental.

Convenience Kit (CK)
The convenience kit will be charged at US$70.00 per person
(children up to 6 years free)

The convenience kit includes: comforter, cover for comforter, sheet, pillow, pillow protector, pillow case, bath towel, hand towel, wash cloth, kitchen towel, cleaning towel, paper towel roll, broom, dust pan and brush, bucket/trash can, clothes hangers, flash light, lighter/matches, leveler, glass, cup, dinner plate, salad plate, mixing bowl, knife, fork, spoon, teaspoon, roast slicer, cookware set, can opener, cork puller, bottle opener, vegetable peeler, turner, basting spoon, slotted spoon, grill fork, whisk, coffee maker, tea kettle, measuring cup, colander, cutting board, plastic containers, toaster.

Chairs
$9.00 per camping chair. Please note Roadbear RV do not have BBQs, child seats or bikes available for rent.

Generator
US$3.00/hour payable at drop off

Sales Tax
INCLUDED for all pre-booked items
Local taxes will apply to all pick up and drop off charges (except on SLI insurance and NJ Security- / Colorado Road Safety Fee)

Colorado Road Safety Fee:
$ 2.00 per night (max. $ 90.00 per booking) applies to all bookings with DEN pick up

New Jersey Security Fee
US$5.00 per night (max. US$140.00 per booking) applies to all NYC pick up

Vehicle Specifications
Vehicle specifications and pricing are subject to change at anytime without prior notice. Vehicle availability is limited.

Preparation Fee
US$200.00 per rental for all bookings

Please note:
Driver minimum age: 25 years (21 years upon request) / Sorry no pets and no smoking
7-night minimum rental time / 14-night minimum with all inclusive rate
Nightly rates are pro-rated when overlapping multiple seasons
Special terms and pricing may apply during holiday weekends and special events
All mileage must be pre-booked (no additional mileage packages or unlimited mileage upgrades available at pick up or drop off)
All branches are closed on Sundays.
Vehicles are winterized in areas with temperatures below freezing point. The water/waste water system will be drained and CANNOT be used. US$100.00 re-winterization fee and damages caused by freezing will be charged if customer de-winterizes system on the road.

Star Drive RV USA Insurance

Public Liability Insurance: (included in the daily rate)
Public Liability Insurance to cover accidents in the event that the renter is at fault. The policy protects the rental company up to US$1,000,000.00 and the renter to Statutory Limits (State mandated minimum liability coverage). Liability insurance has no deductible and current limits can be checked.

SLI - Supplemental Liability Insurance - (US$9.00/day)
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorized drive listed on the rental contract for up to US$1,000,000.00 toward 3rd party damage claims.

Premium VIP Coverage (included in the daily rate)
Security deposit: US$1000.00 (will be authorised on a major credit card)

VIP includes secondary comprehensive and collision coverage for the rented vehicle with a deductible of US$1000.00 per incident. Coverage includes, but is not limited to:

- Accidental damages to the vehicle (renter's or 3rd party fault).
- 'Uninsured Motorist' in case the renter is involved in an accident with a non-insured driver
- Windshield and glass damage
- Vehicle theft and fire (personal property and items in the vehicle are always excluded)'
- Vandalism

No insurance coverage is provided (liability or comprehensive and collision) while traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada).

Non-Covered Damages
Customer has full legal and financial responsibility in case of:
• Renters negligence, e.g. backing up without a guide, following incorrect GPS guidances, etc.
• Breach or violation of the rental contract.
• Damages to the interior of the vehicle.
• Damages caused by freezing or overheating of vehicle or systems (please refer to “Winterization” as well).
• Deliberate and willful damages caused by the renter or his guests.
• Damages caused to the vehicle by abuse or misuse for illegal activities.
• Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type & quality, ignoring oil or coolant levels, air pressure etc.
• Damages and losses caused during travel in or thru restricted areas and damages due to “off-road” usage.
• Damages and accidents caused under the influence of alcohol, drugs or other controlled substances.
• Damages and injuries caused by overloading the vehicle and/or exceeding the legal towing capacity (towing limit – 1500 lb maximum with proper equipment).
• Carrying more passengers than having seat belts available.
• Operation of the vehicle by anyone not listed on the rental contract or having a valid driver license.
• Operation of the vehicle by anyone not meeting the age requirements and rental terms & conditions.
• Personal damages and personal property are never covered.

VIP-Vacation Interruption Protection
Should the renter’s motor home vacation be interrupted by an automotive mechanical breakdown (not accident or damages caused by the renter) for more than 12 working hours after reporting such to the Supplier, the renter will be reimbursed for the greater of the gross daily rental rate or expenses for hotel rooms up to US$25.00 per person per night and car rental up to US$50.00 per day per motor home with a combined maximum of US$1,500.00 per tour.

Defects and repairs of GPS, radio, TV, CD and DVD player, generator, AC, refrigerator, heater, water heater , slide-out room, awning, cruise control etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement. Refund of expenses is only possible against proper receipts.

Please take note:
In case of a claim, the Supplier will not act as an adjuster for any third party insurances purchased by the renter (such as $ 0.00 deductible insurance, etc.)